• On Time Performance Garuda Indonesia Increases

    TANGERANG – PT Garuda Indonesia (Persero) Tbk. ensuring there is an increase in on time performance or OTP flight after the delay on Friday last week after the eruption of Mount Agung.

    President Director of PT Garuda Indonesia (Persero) Tbk. Pahala N. Mansury said the company has made a revamping after the number of flight delays and caused the accumulation of passengers at Terminal 3 of Soekarno-Hatta Airport.

    “The 2nd [December] OTP increased by nearly 60%, but as of 5 and 6 it has reached 90%, so we are grateful for our recovery in the future in providing services,” said Pahala at Terminal 3 of Soekarno-Hatta Airport, Friday / 12).

    Pahala said this Friday alone, OTP data has reached 97%. He explained that 18 days earlier the eruption of Mount Agung, the company migrated the IT system. The Company also undertakes mitigation to ensure the migration is good enough by running operations using two systems in parallel.

    After that process, there is no closure of two airports, namely I Gusti Ngurah Rai International Airport and Lombok Praya International Airport.

    “This makes rescheduling significantly affect system performance, so on the 1st day there is also a decrease in operational constraints,” said Pahala.

    In order for a similar incident does not happen again, Pahala ensure will monitor the operational system and update the data every day. In addition, he also appealed that this incident is not berimbas on the number of Garuda Indonesia flight.

    “The condition that some passengers present is international passengers cancellation of flights to we can mitigate the condition is extra flight and communicate passengers can do rescheduling or re-route,” he said again.

    Pahala explained that 30% of Garuda Indonesia flights dominated the journey to Bali. The eruption of Mount Agung and the closure of the airport caused about 800 crew cabin and cockpit that were affected from about 620 flights.

    He also appealed to the Ministry of Tourism can convey to the public and the international world that Bali is quite conducive, no airport closure. So that the previous warning can be revoked and encourage the tourists to continue to make flights to Bali and Lombok.

    ———
    Sources: http://industri.bisnis.com/read/20171208/98/716527/on-time-performance-garuda-indonesia-meningkat
    Translated by Aryaputra PandeBIC

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