• Garuda Indonesia Achieves Five Star Predicate from APEX

    The Airline Passenger Experience Association (APEX), a non-profit association for enhanced passenger flight experience based in New York, United States, named Garuda Indonesia a five-star (5-Star Airlines) airline. The award ceremony was held at the ceremonial event of APEX Award Ceremony Expo 2017 held in Long Beach, California, some time ago.

    At the awards ceremony, Garuda Indonesia was selected as one of 22 global airlines announced as Five Star Recipients of the 2018 Official Airline Ratings, the first flight rating program based on verified and certified passenger feedback.

    In addition to the ratings from APEX, Garuda Indonesia has also earned the title as “The World’s 5-Star Airline” from Skytrax, an independent flight rating agency based in London, since December 2014.

    “The success of Garuda Indonesia as a five star airline is a manifestation of commitment and hard work of all employees in providing the best service to service users. We also thank the support given by service users so that Garuda Indonesia can achieve this prestigious title, “said Garuda Indonesia President Director Pahala N. Mansury through a written statement received beritatrans.com and actions in Jakarta, Wednesday (11 / 10/2017).

    APEX partnered with TripIt® from Concur®, the world’s highest-rated travel event app, to collect passenger feedback anonymously based on their verified trips. Using a five-star scale, over 500,000 flights are rated by passengers from around the world in a period of time between 24 October 2016 to 31 July 2017.

    APEX CEO Joe Leader said he was proud of the results. This 100% officially verified passenger assessment is the basis for the determination in the Official Airline Ratings program with Triplt.

    “Of 470 airlines worldwide, 12% of airlines reach five star status and 14% achieve four star status in each category,” said Joe Leader.

    In addition to Garuda Indonesia, another global airline awarded as Five Star Airlines in the 2018 Official Airline Ratings award from APEX (in alphabetical order) is Aeroflot, Aerolineas Argentinas, Air New Zealand, All Nippon Airways, Asiana, Cathay Pacific, China Airlines , Delta Air Lines, Emirates, Etihad Airways, EVA Air, Japan Airlines, Korean Air, LATAM Airlines Group, Lufthansa, Qantas, Qatar Airways, Singapore Airlines, SWISS, Turkish Airlines and Virgin Atlantic. (aliy)

    Sources: http://beritatrans.com/2017/10/11/garuda-indonesia-raih-predikat-bintang-lima-dari-apex/
    Translated by Aryaputra PandeBIC

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