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    Garuda Indonesia’s Explanations Blaming Flight Delays On Mount Agung Eruption Rejected by Both Consumer Agency and Pilots

    (12/10/2017)

    The chairman of the Indonesian Consumer Foundation (YLKI), Tulus Abadi, is pointedly calling into question statements made by the national flag carrier Garuda Indonesia blaming flight schedule delays on the eruption of Mount Agung.

    As reported by Kompas.com, Tulus pointedly questioned why only Garuda experienced delays blamed on Mount Agung while other airlines managed to keep their schedules. Speaking on December 2, 2017, Abadi said: “The eruption of Mount Agung cited as a reason by the Airline (for delays) means there should have been massive delays from four or five days earlier when Lombok and Denpasar airports were closed. But, in fact, Garuda’s schedules were fine during that period.”

    Meanwhile, Kompas.com received information from a number of Garuda pilots discrediting the official explanation that delays were due to the eruption of Mount Agung. The pilots blamed the delays on internal changes at the airline being implemented in the computerized scheduling of crews and aircraft, and shortcomings and failures in the new scheduling program.

    One unnamed pilot was quoted saying: “The pilots are here; the planes aren’t. But the management is blaming Mount Agung? They don’t want to be truthful and blame the system.”

    A senior public relations manager at Garuda decline comment when approach by Kompas to comment on the period when almost all flights operated by the airline were delayed between 1 and 4 hours.

    © Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

    Sources: http://www.balidiscovery.com/messages/message.asp?Id=18028
    Re-posted by Pande

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